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MaryAnn Selly Forman avatar image
MaryAnn Selly Forman asked ·

url disabled -- tech support can't help

unable to reset phone
networkurl call disabled
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brandee answered ·
I am having the same issue. We are on a network with 9 phones and mine is the only one with an issue. It has been having issues since yesterday. It says "URL call is disabled" and Network is down. I was using it yesterday morning just fine and then all of a sudden it just stopped working. Nothing was changed or tampered with to cause any issue. No one seems to be able to help. Is there a way to solve this?
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Is your phone getting an IP address?  What about proper DNS information.

Did the cable get unplugged?

Try moving the phone to another port.

This is basic IT trouble shooting

The phone needs access to the Internet and needs to be able to resolve URL's

These are the 2 items that will give you this error

Chuck
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