question

deepak-gupta15417 avatar image
deepak-gupta15417 asked Suyash Joshi commented

Is there an API for call performance records for all users?

I want to get the following information for RingCentral Office / MVP. I can get this data in the Analytics Portal today.

  • Total Calls
  • Total duration
  • Total Inbond
  • Total Outbond
  • Avg Calls

Is this available via API?

rest apianalytics and reporting
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let us know if you were able to use the new Call Performance Analytics API (linked below), which is just for this purpose.

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Phong Vu avatar image
Phong Vu answered
Hi Deepak,

Reed this blog and see the source code included from the link to a Github project.

https://medium.com/ringcentral-developers/visualize-your-business-communications-history-2c81f85c324a

Hope this helps.
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Suyash Joshi avatar image
Suyash Joshi answered

We have a new API now for this purpose, please see this and fill out the form to request early access if you're still interested: https://developers.ringcentral.com/guide/analytics

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys