question

Kyle Walker avatar image
Kyle Walker asked Becky-Community_Manager edited

Incoming fax appears to be blocking subsequent calls from ringing through

It appears that incoming faxes that remain in progress for an extended amount of time are preventing incoming calls from ringing through. The incoming calls subsequent to the In Progress fax show as missed calls, but they never ring on our phones. Any idea what's going on here?
fax
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Anirban avatar image
Anirban answered

There can be different individual reason for different users. You can contact support here so that they can help you to investigate the issue and your config and will help to resolve.

1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app