question

ben-douce1 avatar image
ben-douce1 asked Anirban edited

Auto forward call from one department to another department?

Is it possible to configure the system so that if no one in a department answers, the call is automatically forwarded to a different pre-defined department? If so, how? Example: Call comes in and Auto-Receptionist sends call to Department ABC. If no one in ABC answers the call, then the call is automatically routed to Department XYZ. The transfer between ABC and XYZ should not require any action from the caller.
call forwarding
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1 Answer

Anirban avatar image
Anirban answered Anirban edited

There is an option to forward call to an extension to other phone number if unanswered during User hour.

Check this reference: https://support.ringcentral.com/article/9758.html

and this

Hope this help

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