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Fire Within Admin asked ·

When I am on a ring central call on the cell app and my cell phone rings, the ring central call disconnects. Any ideas?

appdisconnecting calls
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Amy Kochert avatar image
Amy Kochert answered ·
I called about this yesterday and was told there were not any solutions. Nor recommendations. I have turned off the Voip switch and that worked, however, carrier minutes went through the roof. Any other tips? Please advise! I cannot believe we are the only ones with this issue.
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This is especially problematic when you have your calls forwarded to both the app and to your cell phone (because you're in an area where data/voice cell coverage and wi-fi coverage is not consistent (but is sometimes overlapping).  So you get a phone call coming in to the RC app, you try to answer it, but suddenly the cell voice signal is strong enough and the [same] call rings the phone app.
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Amy Kochert answered ·
Switch cellular data off on mobile device prevents forced hold of ring central calls.
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Amy Kochert answered ·
Also submitted as a feature request.
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