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Scott Waugh avatar image
Scott Waugh asked ·

Receive faxes at one extension all the time?

Is there a way to direct the faxes to one extension at all times no matter what the settings are for office hours and phone calls? I want everyone to have access to the faxes all the time but I don't want the potential for duplicate files in charts once they've been uploaded to our record. This way when a fax is deleted it is consistent across all accounts because they are using the same extension for faxes. I do not want to have to tell everyone to add an extension to the fax number as its already on business cards etc. I do not want the faxes to follow the forwarding rules for the phones. Thanks.
deliver faxes to one extensiondelivering faxesincoming faxes
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Ted Shen avatar image
Ted Shen answered ·
Hi, I am having the same issue.  What's the difference between selecting "operator extension" vs "Specific extension"
Will all users be able to view faxes if it is sent to a "call queue?"  Or should the faxes be directed to one specific person?
If it is directed to one person, can the administrator still see the faxes?
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