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Shane McGough avatar image
Shane McGough asked ·

Can you receive VOIP calls through the Ringcentral Iphone App?

I am using the phone app and so far it works ok, I can make calls without any problem, but when I receive a call it just says a person left a voicemail, it does not ring the phone and let me answer. Is there some setting to change that I am missing or something?
voip app
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Bryan Reaves avatar image
Bryan Reaves answered ·
The app has to be opened initially then you can push the home button.  It has to be running in the background basically - its not like a regular push notification since it is a live action.
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Bruno Roche avatar image
Bruno Roche answered ·
Same issue here. iPhone 4, latest iOS - when someone calls, nothing happens on my iPhone. The app is running in the background and I'm logged in ...
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Chuck Fuscone avatar image
Chuck Fuscone answered ·
Do you have your extension set up to notify the app when a call comes in?  Check under call handling for the Smart phone option and make sure it is on.

Thanks

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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