My scenario: I need to forward calls coming in from certain 800#s to other internal numbers (ring groups) using custom routing logic.
What is the best method to use in my case? The Forward or Transfer method?
Additionally, both of those methods are marked under the Light usage plan. These 800#s will be called frequently and it's possible the Light usage plan might not allow enough calls to go through at peak times. What method should I use to route calls for this scenario?