question

ian-b. avatar image
ian-b. asked ·

Sharing the audio for a Group Voice Mail with members of the Group.

How can I set up voice mails left in a group extension to appear in each member of the group's message box? Right now, I have the group "Support" as extension 2 with Brian, Bob, and Pat as members of the call queue. In the Message settings, I have the Message recipient as the Support at ex. 2. Currently, every member of the queue receives an alert via email when there is a voice mail for this extension, but the voice mails do not appear in the member's home messages. How can I set it so that if a person is in a member of a group and that group receives a voice mail, then the voice mail will appear in the message boxes of the members of that group so that they can all listen to it?
groupsvoice mailalerts
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ben-foster avatar image
ben-foster answered ·
Chuck is right - you can have several people notified by email of a new voicemail, but the only voicemails a user will see in Messages are those to his/her own extension.
1 comment Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Why can't you notify a distribution list on your mail server?  The current config limits the functionality of call queues.
0 Likes 0 · ·
Chad White avatar image
Chad White answered ·
We have the same situation, and neither reply above is a true answer to the situation.  

If all members of a Group get an email, how is it known among all Users involved which voicemails have been returned, and which haven't?  Another email could be sent from the User who returns the call, but that's just more email congestion, which we're trying to prevent.  

The Voicemail Box of a Group is its own Inbox, but should show the messages within all Users.  Once it is handled the User could Delete it and all other Users would no longer see the message.

The only workaround we have come up with is for each of the Users to log into the Group Voicemail through the Ring Central website and repeatedly refresh it.  If they are not using a SoftPhone, then they can also install the Softphone and log in as the Group mailbox to see what messages are present.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Vince Savoldi avatar image
Vince Savoldi answered ·

You could also have a single person review the voicemails and forward them to whichever person they think should handle it.


Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces