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Rafael Fonseca avatar image
Rafael Fonseca asked ·

Noise added to the end of an uploaded custom greeting.

I have uploaded an uncompressed WAV file in PCM, 8kHz, 16-bit for a custom greeting, but RingCentral is adding some horrible noise to last half second of the file. When downloading the greeting locally from RingCentral, it plays fine. But both the web player and the actual greeting when calling in have the noise. What's going on?
noise
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Bennett Hitchcox-Lain avatar image
Bennett Hitchcox-Lain answered ·
I have a simple wav file that i upload. when listening to the file on my computer, or in the browser there are no issues with sound. when i call the phone number and get to the greeting there is a lot of static and fuzzy noise added to the wav. any help with this?
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If you are still having problems with this, you might try recording over the phone.  This article explains 3 options for recording messages. 

Uploading voicemail greetings
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