question

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mike12345678 asked ·

Softphone encountered an error accessing your Local Messages.

Can someone tell me the local folder on my computer where SoftPhone stores messages?
I am using Win7 64 bit.

I can fix the access error once I know the folders used by the SoftPhone program.

I re-installed SoftPhone and that did not fix the problem.

Complete Error Message
RingCentral Softphone encountered an error accessing your Local Messages.  Please Contact your System Administrator to check your user access settings (Error 0).


computerlocal folder
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mike12345678 answered ·
I found the folder.

On Win7 
C:\ProgramData\RingCentral\LocalStorage

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This is not correct...where else could it be?  In fact, LocalStorage is not even a folder on the PC...at least not on the PC I'm using.


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I just verified the folder again.
Please note that ProgramData is a hidden folder.
If you are not using Win7 64bit, your data could be a different location.
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I made sure hidden folders were being shown...ProgramData was not even listed as an option.  This is a Windows 8, 64-bit PC.
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if you have not come up with a solution, I deleted the local storage folder and now mine is working again. 
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let me know if you need more assistance. I could remotely take over your pc and help you with this issue. It has been driving me crazy for a few days now.
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