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cheryl1 avatar image
cheryl1 asked ·

billing info not accepted

I have tried to update my credit card information and it says it is not accepted and gives me a toll free number to call.  I call the number and all I get are prompts and canned messages.  I cannot get through to a real person to solve this problem.
change billing infoupdate billing info
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Tina Williams avatar image Tina Williams ·

same as me


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jessica-community-moderator answered ·

Please contact support for help with updating your billing information.

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ben-foster396 answered ·
Hi Cheryl - you can update your billing info by logging in to your account and clicking the "Billing" tab. What did you encounter when you tried to do this?
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cheryl1 avatar image cheryl1 ·
I did that, entered all of my new information and it was not accepted.
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