billing info not accepted

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cheryl1 asked · May 02, 2014 at 01:59 PM

billing info not accepted

I have tried to update my credit card information and it says it is not accepted and gives me a toll free number to call. I call the number and all I get are prompts and canned messages. I cannot get through to a real person to solve this problem.

change billing info update billing info

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Answer 1 · 2014-05-02T21:32:07Z

ben-foster answered · May 02, 2014 at 09:32 PM

Hi Cheryl - you can update your billing info by logging in to your account and clicking the "Billing" tab. What did you encounter when you tried to do this?

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Answer 2 · 2014-05-02T22:29:11Z

cheryl1 answered · May 02, 2014 at 10:29 PM

I did that, entered all of my new information and it was not accepted.

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