question

cheryl1 avatar image
cheryl1 asked jessica-community-moderator answered

billing info not accepted

I have tried to update my credit card information and it says it is not accepted and gives me a toll free number to call.  I call the number and all I get are prompts and canned messages.  I cannot get through to a real person to solve this problem.
billing
1 comment
1 |1500 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

jessica-community-moderator avatar image
jessica-community-moderator answered

Please contact support for help with updating your billing information.

1 |1500 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ben-foster396 avatar image
ben-foster396 answered cheryl1 commented
Hi Cheryl - you can update your billing info by logging in to your account and clicking the "Billing" tab. What did you encounter when you tried to do this?
1 comment
1 |1500 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

cheryl1 avatar image cheryl1 ·
I did that, entered all of my new information and it was not accepted.
0 Likes 0 ·

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app