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Jared Torres asked ·

Call Disconnects after Pressing 1

One of my extensions (assigned to a call queue) forwards to a mobile phone. When the mobile phone is answered, the announcement before connecting is played. As soon as the user presses 1 to connect, the phone disconnects. Happens every time. But only with this extension.
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Jared Torres answered ·
Just fixed the problem after a lot of troubleshooting. I had to enter the phone number as "Other" and not as "Mobile" in the "Call Handling & Forwarding" section of the user/extension settings. Not sure how that changes anything, but it seems to have been the problem.
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Jared Torres answered ·
Never mind. That didn't fix the problem. It's hanging up again after pressing 1.
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