question

troy-pickett avatar image
troy-pickett asked ·

SMS: How do I setup my account for each user to be able to receive private SMS messages?

I have just setup an Office account, (we have a main number, with two extensions) and I am trying to figure out the SMS feature. I can send messages, but apparently they will all come from the main line. What would I need to do differently to have each user be able to send/receive SMS messages that come from their own number, rather than the main line?
text messagessms messages
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Maria T Rothenburger avatar image
Maria T Rothenburger answered ·
Is there answer to this?  I need this feature as well as my clients are confused when I send them text messages versus calling them (caller ID shows two different numbers!). 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Chuck Fuscone avatar image
Chuck Fuscone answered ·
hey Guys, I just got information on this.  A seperate number needs to be assigned to each person that wants this SMS feature.  Just add a Direct phone number $4.99 per month per number.

Once there is a number assigned to the extension you will be able to do the SMS texting the way you expect.

You do not need a full digital line at $29.99 per month.  Just the number

Hope this helps

Chuck
Certified Ring Central Installer

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces