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Softphone Hotkey Doesn't Work in Windows 8

I have installed the softphone on multiple windows 8.1 computers, all of which the hot key not longer functions. It works fine on windows 7 and XP just not windows 8. I have tried all browsers and it does not work, in the softphone setting I have changed the hotkey to multiple different things and nothing seems to work. The RCHotkey.exe process is running.
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