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brent-sadler asked ·

Calling other VOIP doesn't work or gets weird responses

We have a particular client that is within our area code, but is long distance. They are using a rural carrier VOIP phone system in house.

Since we switched to Ring Central, we cannot call this client. these are the options we get:

1. It either rings loudly, then a pause the rings distant and never answers.

2. It rings a couple times, then stops and nothing

3. It rings, then a strange British access recording comes on that says to 'Please wait while we connect your call' and that just repeats with periods of pauses/rings.

4. Every once in a while we get through, but the client can't hear us or it chops both directions.


Now.. if the client calls us, there is never a problem. If we call them with our cell phones (using cell service not app), there is never a problem. We have no other clients that we have problems with. We have tried calling with and without the area code with the same effect.

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brent-sadler answered ·
So I guess I am the only one with this issue? Tech support worked with me over an hour and they couldn't figure it out. It took a week to get back to me and then I got a different tech who wants me to sit with him and go over the same exact things, which I haven't had any time to do yet.
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