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almightythor asked ·

How do I route incoming calls to receptionist then group?

I want to configure the main number to route inbound to receptionist and if she doesn't answer I want it to go to a group where multiple phones will ring simultaneously.

Basically AA going to single line then group.

Can you configure it to go anywhere besides voicemail after the first option?
groups
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almightythor answered ·
I received this reply from support directly and it worked like a charm. I am posting the answer to help anyone that might want to do this as well.

 

To ring the Receptionist first then Multiple Phones Simultaneously

1.       Main number should be routed to your Receptionist (which I believe it is configured already)

2.       Receptionist must be User , not a Group

3.       Go under Users and select your Receptionist Extension

4.       Click Call Handling and Forwarding on the right side

5.       Check if all Devices (Phones) that you want ring are included on the list

         How to add phones that are not included on the List

1. Click on Forward to other user's phones

2. Select the Device (Phones) that you want to ring

3. Click Right Arrow in the middle to move them then click Save

6.       Now you can click on Create Ring Group

7.       Put a select Device (Phones) that you want to group then click Group then Save

8.       You can use arrow up and down to arrange the ringing order

9.       Select Sequentially then click on Save

 

To ring the Receptionist and Multiple Phones in Sequential order

1.       Main number should be routed to your Receptionist (which I believe it is configured already)

2.       Receptionist must be User , not a Group

3.       Go under Users and select your Receptionist Extension

4.       Click Call Handling and Forwarding on the right side

5.       Check if all Devices (Phones) that you want ring are included on the list

         How to add phones that are not included on the List

1. Click on Forward to other user's phones

2. Select the Device (Phones) that you want to ring

3. Click Right Arrow in the middle to move them then click Save

6.       You can use arrow up and down to arrange the ringing order

7.       Select Sequentially then click on Save

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