question

hortencia avatar image
hortencia asked ·

Network down

1. We have a main office and a stalite office. We did not recieve calls at the satalite office when our main office lost internet, why would that happen? And we have a roll over system to that statilite office, but never rang.
networkoffice
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
Chuck Fuscone avatar image
Chuck Fuscone answered ·
Hi Aran, I would have to look at your call flow but I am guessing that calls come in to a phone that was on the network that was down.  You say that you have a rollover but could you describe how this is setup up?  Is it in the call flow of a specific phone or is it a Call Group?

This will work but needs to be setup properly

Let us know

Thanks

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces