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max-speyer asked ·

Recipient Information on Cover Page Missing

We're having a problem when are users are sending out faxes through the softphone application.  They enter all the information for the recipient in the appropriate field of the outbound fax form but when the fax gets generated in doesn't include any of that information.  Here is a screenshot example...





I've looked through the settings and haven't been able to figure anything out as to why it is behaving this way.  We've also been able to replicate this issue on multiple computers.  Any help is much appreciated.  Thanks.
softphoneapp
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max-speyer answered ·
Anyone?
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Debbie Richmond avatar image
Debbie Richmond answered ·
The info you type in there is for your fax log ONLY. The information does not go onto the fax cover. I asked about this a few months ago and they said that feature is not available.  I just made a fax cover and omitted the To: and Fax number entries. I just put who the fax goes to in the memo area.
Not a real solution but sort of a "work around".
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