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cg avatar image
cg asked ·

Need help with modems please!

I want to establish service with RingCentral. My Internet provider is Comcast, the list of their cable modems is very limited and none of them are on the list of recommended RingCentral devices. I found one cable modem that addresses QoS support, but Comcast won't let me use it. If I use on of the suggested RC routers as a bridge would it resolve the situation with QoS?
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Chuck Fuscone avatar image
Chuck Fuscone answered ·
Hi CG, Almost all of my customers are using Comcast with Ring Central.  Depending on how many phones and other devices on the network QOS is not always needed.  I always put my router in front of the Comcast issues modem.

I usually use a cisco router for the phones and have had great success.

How many lines and what phone are you using?

Let me know if I could assist

Thank You
Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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Chuck,
Thank you very much for your response. We are planning to purchase phones Polycom phones from RC. VVX500 for the front desk operator and 2-3 VVX410 for employees, then gradually expand. Comcast is providing very good speed but as I mention, the choice of their modems/routers is very limited.
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Is there any particular Cisco router you would suggest?
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CG this is how I would approach it.   I have used the Cisco RVS4000 Router with great success.  It is an older model but works well.  You could also use the RV180.  The current version of the RVS4000.

Depending on how your network cabling is you may want to put the phones on their own network, switch and router.  For customers that have high call volume or many people I like to separate out the phones.  This physical separation eliminates the need for QOS and makes trouble shooting problems much easier.  You would need a Static IP on your account so you could have the 2 separate networks.  One for the phones and one for all other PC;s laptops ETC.

I hope this helps,  If you have NOT established your account yet, and want to work with a reseller like me, I could offer assistance in setting up your account and ensuring a smooth transition from your existing system to RC.

Contact me at ckfuscone@yahoo.com if you would like to talk

Thank you

Chuck
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walter-bacon avatar image
walter-bacon answered ·

CG,

Unless you have a lot of phone usage all at the same time, you shouldn't really need to worry about QoS. We have 10 phones on a 5/5mb connection and we've only run into network problems once, and even then it was the ISP's problem.

That being said, you QoS isn't a bad idea to have in place anyways. You'll want to do it on the router side like RC-Installer said. Your network should be set up as follows:

Comcast --> Modem --> Router --> Switch --> Deskphone

We have a Barracuda NG Firewall at our office. Works really well and they were very helpful in getting it set up.

Walter

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