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mikejt asked ·

Can I email a fax to a number with an extension?

how can I fax (via email or web) to a number that includes an extension. In the old fax modem days you could include a comma where you wanted a pause, but I have no idea how to do using the @ rcfax.com or even the web interface ...
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mike avatar image
mike answered ·
Hello mikejt, 

I noticed this question was never answered. For anyone else who may have this question, there are instructions for this in our Knowledge Base:  Sending Fax From a Fax Machine to a Specific RingCentral Extension
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nathan123 answered ·
Is there a solution that doesn't require the use of a fax machine? For example I'd like to send a fax to extension 100 at phone number 123456790. I've tried 1234567890, 100@rcfax.com but it doesn't work. Suggestions?
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To clarify, you cannot fax to a number + extension number.  You need to fax directly to the Digital Line. Hope that helps.
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Nathan, you are very close.  Try using an asterisk instead of a comma so that it looks like this:    xxxxxxxxxx*xxx@rcfax.com

FYI... this may or may not work on all receiving fax machines. It will depend on if the other system recognizes the " * " .

 

Mike
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So how does an outside entity send (eFax) to a specific RC extension?
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Scott, they will have to just fax to the 10 digit number. 
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