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Ken McConkey avatar image
Ken McConkey asked ·

How do I edit the "from" field in the header of outgoing faxes?

When I send a fax via email the default "from" field in the header displays my first and last name.  I'd like to edit this to display company information rather than my full name.

I see a question answered about 10 months ago wherein a user asked a similar question, but the answer doesn't help me because it references unfamiliar terms. In that response, the answerer pointed the user to the
extension that contains the email to allow faxing via email.  The answerer also referenced First and Last name fields in that extension.  Where do I find the "extension" and the related First and Last name fields to allow me to edit the "From" field of my outgoing faxes sent via email?
faxemailedit coverfrom field
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Ken McConkey avatar image
Ken McConkey answered ·
Sean, I appreciate the quick reply, but the KB article you forwarded me to does not show me how to edit the "from" field of an outgoing fax.  It shows me how to edit the cover page I can send with a fax, and it shows me how to add authorized email addresses to the list to send faxes.  Do you happen to have directions on how to edit the information displayed on the header of every faxed page I send?  My header displays the following fields: "from" "fax" "to" "fax" "page # of #" "date" "time".  I'd like to change my header's "from" field to display something other than my name.

Any help? 
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sean-smith answered ·

Hi Ken.  This KB article should help you locate/modify the First and Last Name fields of the extension.

http://success.ringcentral.com/articles/RC_Knowledge_Article/5-10-Editing-Cover-Page-Settings-of-an-...


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sean-smith answered ·
Hi Ken.  Look under my settings--> user details.  Update First Name to your Company Name and this should then change your fax header to your company name.  Let me know if that works for you.
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