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David Carl avatar image
David Carl asked ·

Is our dedicated ring central fax number as secure as a hard phone line?

I am in the financial services industry, currently our broker dealer wants to make sure we are using a secure fax. They are saying we need a secure individual fax line and suggesting a dedicated phone line is the answer. Is our dedicated ring central fax number as secure as a hard phone line?
faxphone line
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Chuck Fuscone avatar image
Chuck Fuscone answered ·
David, I don't think this is a yes or no answer.  There are options with this Fax service that make it less secure than a hard line because of the flexibility.

Once the fax is delivered via E-Mail then it is no longer secure or is available to anyone that may be looking.

I would set the RC system to print the fax as soon as it comes in and NOT sent E-Mails out with the PDF.

This should be acceptable as when your broker sends a fax, it will travel over the phone lines to the RC data center, then the Soft phone / call controller, which is needed to print the faxes upon receipt gets it the fax will be printed.  and not sent through the E-Mail system.

There is a bit of configuration to do this but can be done.

does this make sense?

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com

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