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Eric Caldwell avatar image
Eric Caldwell asked ·

IOS8 Beta

Has anyone tested IOS8 on their iPhone yet? We develop IOS apps and we need to upgrade some of our production phones for complete testing but, wanted to get some feedback before doing so.

Does RC work with IOS8?
iosupgrade
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tom-smit415 avatar image
tom-smit415 answered ·
Eric, I just signed up with RC and had iOS 8 beta 4 - the app crashes as soon as it loads the login page.


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Eric Caldwell avatar image
Eric Caldwell answered ·
Thanks for the heads up. We'll stay away from iOS8 until RC sees fit to update their app. My bill with RC keeps going up but, not sure about the value.
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allen-storm answered ·
Yup, no bueno. Immediate crash. You'd think a company of this size would have this resolved. Yes IOS8 is beta but still, this is ring central and the app is essential equipment. Tried calling CS to get date of fix, waited just long enough to realize tech support didn't understand the difference between Device and OS...nuff said.  
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Eric Caldwell avatar image
Eric Caldwell answered ·
I know for a fact their mobile app group has iOS8 beta but, guarantee management won't let them release it to the app store for further testing. For those of you braving this out, support just sent me these instructions for sending them crash logs.

Lets keep this thread rolling to see if/when RC releases a version compatible with iOS8!

Latest Comment: 
Hi Web-JIVE LLC, 

Thank you for the information.

Please send us the crash logs so we can investigate on the issue further. Please follow the steps below in getting the crash logs:

Step 1:
Tap Settings on your iOS device.

Step 2: 
Tap General.

Step 3:
Tap About.

Step 4:
Tap Diagnostics & Usage.

NOTE:  Go over the disclaimer before changing any of the settings in this section.

Step 5:
Tap Diagnostic & Usage Data.

Step 6:
Look for the entry with the name starting with RingCentral-(Year)-(Date)-XXXXXX.

Through the Mobile App:

Step 1:
Launch the RingCentral Mobile App and then access the Dial Pad.

Step 2:
Dial +78120000000 then tap Call.

Step 3:
You will then be given an option to send the log through email.

Thank you for choosing RingCentral as your communications provider. Have a great day! 

Sincerely, 
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david12345678910 avatar image
david12345678910 answered ·
Has there been any update on this.  The app does not work for me on iOS8 GM
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webjive762 avatar image
webjive762 answered ·
Nope.. you won't see it until after late Sept. or Oct. RC is always late to the game on this. They really don't care about what we think either from what I'm seeing in the forums.
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david12345678910 answered ·
Thats too bad.  A lot of app devs. use Ringcentral and now cant use their app. 
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Hunter Frederick answered ·
Since we all know Ringcentral has TERRIBLE customer service. I started a conversation on Twitter with probably someone from their PR dept. Got the following message back regarding Ringcentral compatibility with iOS 8. 



Typical answer from a PR person (I say that with respect, I am one myself). Doesn't look good kids! 
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webjive762 answered ·
This is the downside of using apps to make phone calls. You never know when the vendor will update the app. 
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