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tom-kimball asked ·

A couple questions about call transfers

There are two features that my users are asking about and I don't think they're possible, but I would loved to be proven wrong. Is it possible to keep someone live on the line while we dial in a third party? (i.e. not put them on hold while dialing another number for a conference call) Secondly, is it possible to leave a conference call that we have initiated, allowing the remaining members to continue their call?
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Chuck Fuscone answered ·
Hi Tom, in my experience Hosted VOIP or other traditional system in order to join another person to a call the first person always needs to be put on hold  then once the other party is on the line, the JOIN button is pressed and then you have a 3 way call.

As for the conference bridge, I know Participants could leave the call but what happens if the leader hangs up.

Not sure, just try it and see what happens.  I will later on today so I know.

Thanks

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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