question

derek-scott avatar image
derek-scott asked ·

Receiving a call while on a call

Is there a setting within ring central somewhere that I can make it so when I am on a call(and I am the top listed number in the hierarchy) from ring central, the next incoming call will come to me and not go to the next person in the queue?

 
call queues
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Chuck Fuscone avatar image
Chuck Fuscone answered ·
Hi Derek, call queues are single threaded.  So only one call to one phone at at time.

otherwise, the system would flood both lines of all phones.

There is no way to change this.  If you have this need then change your call flow not to use queues

Hope this helps

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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