For those who find this thread looking to disable to "Press 1 to accept a call", and are NOT in a queue - just call forwarding your number to a cell phone - do the following:
1. In your RingCentral control panel online, go to the Call Handling & Forwarding section. Clock the Desktop Apps & Smartphones button, and set both to OFF. Click save.
2. At the bottom of this same page, click Incoming Call Information, then set Play Announcement Before Connecting to NEVER. Click okay to the warning and then save.
The warning simply tells you that by setting this, your calls will go to your cell phone's voice mail and not your RingCentral voice mail (it truly forwards and has no path back).
Tested and confirmed, but again, in a non-queue environment. I cannot speak to whether this works with a queue user or not (plus you really wouldn't want to lose the ability for a call to get back into the queue if that person doesn't answer, do you?)
Hope that helps!
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