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Nicole Li asked ·

"Personal Contacts" saved on the RingCentral web is NOT sync with Iphone App contacts

I added 14 new "personal" contacts into my account on the web, and i thought these contacts would be automatically appeared/sync on my iphone app as well. When I logged in through my iphone, these contacts are NOT on my personal contacts list.

I called the support center, and they don't know why and told me it may be because the web and app have 2 different database, and that's why it's not synced.

I also have another concern, I do NOT wish to let RingCentral to access my contacts in my phone simply because i have over 300+ contacts in it, and I only fax to those 14 contacts that I added on the web. When I'm trying to add those 14 contacts again, I have to allow the app to access my phone contacts in order to add new numbers. I hope this can be improved. 
 
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