question

Mauricio Lozano avatar image
Mauricio Lozano asked ·

NO CUSTOM HOLD MUSIC OPTION FOR GROUP CALL QUEUES/DEPARTMENTS

Hello everyone,

I just spent an hour with customer support to find out that there is absolutley NO WAY for you to change the hold music your customers here when they dial into a call group call queue (used to be called departments).

The music will always set to that default song. The only hold music you can customize is the individual users if the customer dials the individual users extension directly.


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