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michael-dawson asked ·

Do Not Disturb on Busy?

Just moved from our old Nortel BCM phone system to RingCentral. Nortel had a handy feature called "DND on Busy" - this option enabled me to silence incoming calls to an extension if the user was on another line.

My users are complaining that their devices will ring if a second call comes in while they are busy on another line.  I haven't been able to find any similar option in the RingCentral system.

Is there any way to send calls directly to voicemail if the user is busy on another call?
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