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lori-keller asked ·

No Printer in "select source" for Scanner in Softphone

I can not send a fax with a scanned attachement through Softphone. Softphone has an empty box when it comes to selecting a source for the scanner. My printer/scanner is not listed.
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regina answered ·
I am having the same issue since I loaded the new soft phone.  I suspect that the printer drivers did not load on the new install.  Waiting for confirmation from RC.
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lori-keller answered ·
Please keep me posted if you hear anything.
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lori-keller answered ·
Thanks, I will need that too.  How did you get in touch with them.  When I call I am only referred to this page.  Can't talk to anyone.
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regina answered ·
You'll have to open a case.  Or you can use this link to download the old softphone.  This is the old link for your reference.

https://www.box.com/s/587f0076aa2db9e29851
But you didn't hear if from me ;-)

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lori-keller answered ·
thanks. :) I'll try again to open a case. 
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regina answered ·
Hello,

OK, so if you downloaded the desktop app, you will no longer have Ring Central Fax Printer Drivers and will be unable to print to fax.  This is a showstopper for us, so I had to have them send the link to reinstall the old soft phone.
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