question

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Brad Wells asked ·

Softphone (iPhone/iOS) Continues to Ring After Being Answered

Device and Setup
We have an extension that rings a softphone which is connected to the App for iOS.  
What Happens?
When the user picks up an incoming call on the app, the app continues to ring despite the call being answered. This makes it very difficult to communicate with the incoming caller since the ring tone is blasting in your ear. 
Requested Solution
RingCentral app stops ringing upon answering the call.
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