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private-citizen asked ·

MISSING PERTINENT INFORMATION ON FAX COVER SHEET FROM SOFTPHONE

WHEN I CLICK ON THE ENVELOPE ICON FROM THE SOFTPHONE NEXT I CLICK ON SENT ITEMS. NEXT I CLICK ON ANY FAX I SENT AND MY FAX COVER SHEET IS THE FIRST PAGE. I WOULD LIKE TO SEE DETAILS AS TO WHO I SENT FAX THE FAX TO, DATE AND THEIR FAX NUMBER. PLEASE MAKE AVAILABLE TO ME. I AM NOT LOOKING TO POST BUT RATHER HAVE ASSISTANCE FROM TECHNICAL SUPPORT
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jason-heidkamp answered ·

Are you referring to the RingCentral for Windows phone?  The newest iteration of their "softphone"?  I switched over to it and I must say, I preferred the Old Softphone to this RingCentral for Windows phone.  It is missing a huge laundry list of features the softphone had.  The ability to fill out the Name, Company, Dept, etc of the person you are faxing documents to should be a given, yet, it is not available. 

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Lu Hamacek answered ·
I agree - we only use the fax service, so this is a real backward step for us.
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mike answered ·
Sorry this isn't the answer I know you are looking for, but to get the details you are looking for, you'll have to log into your account through the website. There are more detailed logs there. 
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