question

Brad Wells avatar image
Brad Wells asked ·

WANTED: Inbound Caller ID Name and Number

Device and Setup
Softphone extension ringing to iPhone iOS App
Problem
User cannot see phone number calling unless it is registered under a person's name. For example, John Smith calling. Bust most of the time it says Miami FL call, and the cannot identify the number calling until after the call. 
Requested Solution
Display the Inbound Caller ID Name and Number 
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Chuck Fuscone avatar image
Chuck Fuscone answered ·
Brad, the Enhanced CNAM information is only available on the Premium and Enterprise packages.

On the standard package you just get the number and general location

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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We have RingCentral Office Premium.

We would LIKE to see the number, but only the general location is visible- not the phone number and general location.
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If you have premium you should get both.  Maybe it was missed.  it is a simple switch that could be turned on. 

Enter a support ticket to have this enabled.

We do not have that type of access here

Thanks

Chuck
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Case submitted.  Thanks for the suggestion.
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