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Shahien Ahmed avatar image
Shahien Ahmed asked ·

Fax notification

Caller ID information is missing from the subject line of all fax notifications since 11/12/14

For example it used to be like this:

"New Fax Message from TX HLTHCARE N&B (214) 887-0245 on 11/12/2014 at 02:58 PM"

Now it's like this:

"New Fax Message from (954) 545-4095 on 11/13/2014 at 02:15 PM"
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Shahien Ahmed avatar image
Shahien Ahmed answered ·
Hello Mike,

I am referring to the subject line in the email notification. We used to get call ID info as well as the sending fax number. But now it only shows the sending fax number.

Regards,
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mike answered ·
Can clarify "all fax notifications"?  Are you referring to the subject in the email notification? Cover page on fax? Or the messages screen when logged into your account.  Also, does this happen all the time, or do some names still show up?  

Mike
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mike answered ·
I've done a little research but don't see a reason for this change. We'll need to gather some more details to so some research on this.  If you would like us to dig deeper please use this link to  Open a Case and if possible provide us with examples of faxes, dates, times etc. 

Thanks

Mike 
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