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itman avatar image
itman asked ·

issue getting a hold of tech support

I have been trying for over an hour to get a hold of tech support. I call the support number and they tell me to come to the web site for support. I go to live chat wait 35 minutes and get some one for a half second and they end the session. so how do you get a hold of support to get my ring central working. I did a upgrade and it is the worse interface I have used yet. they took features away like scanning right into a fax. My user is having major issue using it now. And not being able to get a hold of tech support it not worth the $100 a year I pay of it. very disappointed in Ring Central. I have over 20 account with Ring central and I am looking at another internet faxing solution.
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Keith Miller answered ·
Good luck! And when you get ahold of someone they think you have 60 minutes to work on the issue. My best luck has been calling the corporate headquarters number and randomly searching for people in the company directory. The fun part is you never know who you will get, yesterday I found the executive from ring central that was in the outsourced call center... Talk about getting my issues fixed fast...
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