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Simeon Simeonov avatar image
Simeon Simeonov asked ·

Do not have a directdial button under calling on softphone?

I have 2 lines in the UK and both are using softphones. One of the lines does not have the directdial feature under settings/calling, though and has only the ringout as option. How do I enable the directdial, please? 
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mike answered ·
Log into the account and see if the softphone for that line has already been installed and associated with another computer. If so, you can deauthorize the other computer and then you should be able to use the direct dial instead of only RingOut. 

Mike 
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