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ricardo avatar image
ricardo asked ·

Softphone reads "signed out."

Softphone reads "signed out." I can successfully sign in, but shortly booted out with message screen of "failure to connect with server." 
Latest update installed.  Password is valid. 
Any hints or suggestions would be great.  
After many years, never had this problem. 

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mike avatar image
mike answered ·
Hi Ricardo,

Are you still having problems staying logged in? This sounds like a hiccup in the internet connection. Have you tried to reinstall the SoftPhone yet?
If you are still having an issue let us know?

Mike
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ricardo answered ·
Mike:  Thanks for your response.  No problems with internet connection.  Uninstalled and then reinstalled software with no correction.  Now pursuing systematic entry of diff. port numbers (what a pain).  I may tomorrow reinstall on a diff. machine and see if that works.  

Curiously, when I sign in to "My Account," it accepts my valid password, evidenced by my need to "logout." However, in spite of checking box to "save password" for future log ins, it never will save the password.  Always need to re-inter password for entry into "My Account." Not sure what this failure to save password is about. 


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The password issue may be a security setting in your web browser. 
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