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Rosa Isela Gomez avatar image
Rosa Isela Gomez asked ·

Is support down for submitting tickets?

I been trying to submit a ticket and it just loops back to the screen.  I logged out and back and same result.
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mike avatar image
mike answered ·
Hello Rosa Isela Gomez,

This sounds like a browser caching issue. Try to clear your cache, then close the browser, reopen it and then log back in and try again Or you can also try a different browser, ie Firefox, Chrome etc.

Mike
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Thomas D avatar image
Thomas D answered ·
I have also found that Internet Explorer doesn't work with the ticket submission process. I have to use Firefox or chrome.
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Do you know which version of IE you were using?  And where did you run into a problem? Or did you get some sort of error message?

Mike 
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I think I just fixed it. It's with Internet Explorer version 11. But if RingCentral is in the "Compatibility Mode Settings" then it doesn't work. If I remove it, it works.


attached is what it looks like in compatibility mode.

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Notice in the screenshot, I chose "User Settings" but the sub-menu didn't appear.
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Thanks,  that worked!
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