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ap1 avatar image
ap1 asked ·

Any Idea how to faxout directly from box.com account?

For some reason ringcentral faxout app not working on box.com anymore. We use to be able to faxout directly from our box.com account. anyone has a idea what to do? 

Sending faxs out from ringcentral account takes way way more time. 

Any idea what to do?
fax from box
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mike avatar image
mike answered ·
Hello AP,

I just tested this and it seems to work fine on this end. Is there any particular error you are getting or where are you running into problems?

If you just open the document from within Box, and then click  File > Print, and then choose RingCentral Interent Fax from the Printer drop-down, it should work.

Mike
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D Gauld avatar image
D Gauld answered ·
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im getting this error when using ringcentral fax inside box.com account.  any idea? no one at box support nor ringcentral support has any idea and everyone has been unhelpful
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HI  D Gauld

We'll need to clarify a few things.  First, can you tell us the document file type you are trying to fax. The error you posted above is information found in the header of a web page. If it's a web page, it won't work. You'll need to convert, and save it to something different such as a PDF. 

Also, can you clarify the method you are actually using?  The actual FaxOut feature is initiated from the Web Portal by clicking the link shown here: 



If you are not using this method please detail the steps you are using. 

Mike
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