question

Jason Groth avatar image
Jason Groth asked ·

Mobile app does not show all contacts

There is a similar issue that someone had with the RingCentral mobile app not displaying phone numbers.  My issue with anothe co-worker is on our android phones, the app does not display any contacts past the letter "M."  Can anybody help with a solution?
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image
mike answered ·
That sounds very odd. First I would just try to uninstall, and re-install the app. If it still does the same thing, then you may want to  Open a Case.  When you fill out the case information be sure to include as much detail, such as phone model, OS, version etc. and include screenshots so out tech support agents can see what is happening on your end. 

Mike
4 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

When I call a user, using Ringcentral Rest API ( Ringout ), how can I know whether Human responded to my call or an Answering Machine. 
0 Likes 0 · ·
Sorry if I'm missing something here, or not understanding you, but if you are using RingOut then of course you would be initiating the phone call.  When a human, or machine answers the call, you would just listed to see which one it is? There's not any sort of feature to tell you which one it is. 

Mike 
0 Likes 0 · ·
Is RC providing service for "Human vs. Answering Machine Detection" like others, for Ex: twilio - http://www.twilio.com/docs/api/rest/making-calls - "it can detect if an answering machine has answered a call" - parameter used is "IfMachine".
I'm seeing for an automated detection. 
If machine answers the call, I could like to send an recorded voicemail to the user.
So, how can I send the voicemail to the user using Rest API(Is there any API to perform this) if machine answers my call.
Is that possible with Ringcentral..?

0 Likes 0 · ·
Sorry, we don't have such a service, it's not possible. 
0 Likes 0 · ·
Jason Groth avatar image
Jason Groth answered ·
Thanks for responding Mike. I did do the things you mentioned a few times and some other things. I just discovered when I have the settings to sync to my specified account set to "all" I have my issue. When I set it to sync to "my contacts" the problem doesnt happen.
3 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

When you are on the filters page where you can select "all" or the other options, there may be multiple "all" settings depending on how many different accounts you have on your phone.  Is there one in particular that is causing this?  
0 Likes 0 · ·
Thanks for responding.  We "unsync" all the other accounts. We just select the one acoount we want to sync to.  When "all" is selected it linits the number of contacts we see.
0 Likes 0 · ·
Hi Jason, can you try the steps here and see if this helps? 

For RingCentral Mobile app for Android:

NOTE:  Steps may vary on Android devices.
  Step 1:
Press  Menu and tap  Settings.

User-added image

Step 2:
Tap  Application Settings.

User-added image

Step 3:
Tap  Logout and close the application.

Step 4:
Go back to  Settings by repeating Step 1.

Step 5:
Open  Application Manager or  Manage application s option.

Step 6:
Look for the  RingCentral application.

Step 7:
Press the RingCentral application to open its settings.

Step 8:
Under  Storage, tap on  Clear Data.

Step 9:
Once the data is cleared, close the settings.

Step 10:
Launch the RingCentral application and log in again to your RingCentral account.
0 Likes 0 · ·
Jason Groth avatar image
Jason Groth answered ·
Hey Mike, just a little update... I have since got a new phone.  I got the latest HTC. When displaying RingCentral contacts, the same thing happens if I select "all" compared to "my contacts." I also wanted to ask you if you don't mind since you are more helpful then technical support another question.  I just bought a desktop phone. it is the Polycom VVX 410.  I was shocked when they told me i have to manually input my contacts and that it doesn't sync to our contacts in our account. This was the main reason why I bought the phone and thought this was one of the "plug and play" features when I recieved it.  Does this sound accurate?  Is there anyway to get this phone to sync to our contacts?  Thanks again.
1 comment Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi Jason, If you are still having a problem with the contacts not fully syncing on the mobile app, you may want to  Open a Case.  As for the vvx410 not syncing company contacts, you were correctly advised. Even though the phone itself has the capability the RingCentral system does not.  
0 Likes 0 · ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces