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larry-degroat avatar image
larry-degroat asked ·

Not getting faxes

I was expecting a fax and I called to let them know I have not received it.  They told me that they have tried several times and they would try again.  They said they get a "busy" response.  I just logged in to the website and I can see that they are calling, why are they not able to send faxes.  I do not like not being able to talk to someone and I have to use this type of forum.  Don't recall being this way when I joined a couple years age.  Please advise.  Thanks, Larry
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mike avatar image
mike answered ·
Hi Larry,   If you need immediate help you are welcome to give us a call: 888-898-4591 

If it's not urgent,  can post the phone/fax number here and we'll log into look at the account to see if we can identify the problem. 
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I have a SKYPE phone number (New Haven, CT #) and I configured it as "Home" and I am not receiving incoming calls from my call center. This skype number is available to call those who do not have skype and to receive calls from those who do not have skype. Please advise, thank you.
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Hi Colleen,  Can you further explain your configuration?  Did you port this number to RingCentral, or is it in your Skype account?  I'm trying to make the connection with RingCentral if you can clarify please.
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Hello, Mike, thank you for getting back with me. I don't understand your question, so I will explain further. I am a call center rep for a company that uses your service and they sent me an email to get an account with you which I did and there is an 888# assigned to me with an extension (for those who wish to call me direct) and I am trying to set it up so inbound calls coming through the call center ring to my skype phone number. Is that how it works? How, then do I configure skype?
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Hi Colleen,  If you have a RingCentral account, then all you need to do is download our Softphone (RingCentral for Desktop) app and you can answer calls directly with our app instead of forwarding to a Skype number. It is possible to forward your calls to another number, but is there a reason you wish to forward them to a Skype number? 

Mike
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Hello, Mike, in the company's tutorial I was instructed not to download the app and that is why I wish to forward them to a skype number. The issue may be that the company did not put me into the queue as I thought and I sent an email to the company. I have the option now to either ACCEPT call or REJECT calls, so I may not even be in the queue yet. And that may resolve the whole question.
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larry-degroat answered ·
I did call that number and went to tech support and it tells me to come to this site and then hangs up.  NO PERSON ANSWERED.  My RingCentral number is 877-222-8490.
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Hi Larry, Sorry for the confusion. Lets go ahead and get this escalated. I see that you've had a few faxes received so it's odd that one sender gets a busy signal.  Can you please  Open a Case and provide us with a few more details.  If you know the date and approximate time they tried to send the fax, the number they were faxing from, etc. Was their fax eventually successful? Also, any other details that you may or may not know such as the type of fax machine, was it a traditional fax or some sort of internet fax etc. 

Thanks!

Mike 
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