amira avatar image
amira asked ·

We are in 2015, why doesnt Ring Central have an email function to contact someone in billing?

Only way to get in contact with Ring Central is by phone? We live in a digital age, why not a way to contact someone by email or even a "contact us" function? So frustrating!!!!

Received an email that my account is "up for renewal" and to call Ring central? If you can send an email to say its a renewal, why would a customer have to call? How about a function to email back? Its so frustrating since we live in an error of digital communication.

When you go to the Ring central website, it doesnt give you any email options, just to call? I want to be able to email someone, who can help and to provide me options of why I should renew? All other companies who want your business know at renewal time to reach out to the customer. I have never heard from Ring Central and it seems I can't get a hold of billing on what my options are?

Very very frustrating morning. Wish Ring Central would get in the digital age.
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mike answered ·
Hello Amira,  If you have a general question you are welcome to ask here on the Community. But, if its something more private and you do not wish to call us you are always welcome to  Open a Case online. 
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Why wouldnt a business have an "contact us" option or email? It seems very silly. If someone in billing can answer a phone, why not an email? It is 2015. Every business has at least a general email box or a way to contact them digitally. Why doesnt ring central?

i am on the phone with clients most days and like to email while I am on the phone -  Multi tasking.

What I require is options. I want to know what my options are if I chose to stay with Ring Central or take my business else where?

I want to know what Ring central offers for renewing? Discount price? Incentive etc etc. Its a competative business and others offer the service. Sending me a renewal notice by email, and not being able to reply back via email is very very silly.Still scratching my head on this one?

Since we are a business you would think, they would have an account manager contact me with options or better yet, have an email to billing to ask these questions? I havent been overly impressed with the service and now with all this "auto billing" non-sense I am very frustrated by the lack of contact and concern from Ring central.

So far in the last 24 hours, I have got no where with Ring Central nor has anyone contacted me with options to keep my business????????
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Sorry for for the inconvenience.  When you open a case vs. sending a standard email, it not only adds an extra layer of security, but, it helps assure your issue gets responded to in a more timely manner. When you open a case, and log into your account then we immediately have access to all of your account information rather than having to reply back an forth and ask for, or verify additional details. Then once your case is opened it allows us to forward or escalate the issue to the most appropriate person rather than forwarding email and depending on each person to check their email.  This way there is a record in the system for all support agents to see. I realize this may not be ideal for every person but I hope you understand. 

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Ok, I will try that now - opening a case. Fingers crossed that works?

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