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Michael Savage avatar image
Michael Savage asked ·

When will windows default dialer feature be added to new soft phone?

When are they going to bring back the feature then enable RingCentral Softphone to be set as the windows default dialer? This is how we initiated call from our CMS program which then also started a timer with a window to type in phone notes. It was obviously available on the old version. I just want an idea of when this will be added. I won't be updating everyone to the new soft phone until it is and I am axiously awaiting. Any information would be helpful. Thank you.
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mike avatar image
mike answered ·
Hi Michael,   Can you check your version of the Softphone, and update it if you are not on the latest version. This should give you the option. 

Mike 
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It says version is up-to-date. It says version 7.0.5.11608 and when I use the CMS program it still bring up the windows dialer and I do not see an option to make it windows default dialer. Could you tell me where this option SHOULD be? I have looked everywhere to no avail. It works on the older softphone but not the new one and I like i said I would really like to be able to update all our office to the new softphone but can't until i get this figured out. Thank you.
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Michael Savage avatar image
Michael Savage answered ·
It says version is up-to-date. It says version 7.0.5.11608 and when I use the CMS program it still bring up the windows dialer and I do not see an option to make it windows default dialer. Could you tell me where this option SHOULD be? I have looked everywhere to no avail. It works on the older softphone but not the new one and I like i said I would really like to be able to update all our office to the new softphone but can't until i get this figured out. Thank you.
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gary-franks answered ·
I too have lost this functionality using the new SoftPhone (version 7.0.5.11608). I edited my registry setting to match the setting for the older SoftPhone and it still does not work ("C:\Program Files (x86)\RingCentral for Windows\Softphone.exe /callto="%l").
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mike answered ·
I double checked with our Tier 3 agents and it looks like the closes thing we have are the hotkeys  (F6 or F8) for dialing numbers and sending faxes. That is under the settings / general section of the softphone like shown below. 


 You may want to make a feature request which you can  submit via the Feedback link in the softphone, also shown below.  This way the message goes directly to our Product Team. 



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I was told previously this was a feature they were working on and that we would be updated. I obviously have not heard anything back.
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The f5 vs f6 feature explained above is not what this is all about, and its not a new feature, its a feature that used to work and now it does not. when dialing out via ringcentral desktop dialer, the windows default dialer comes up rather that ringcentral's dialer, in other words, you cannot dial out using third party applications ANYMORE.
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Ross Frambo avatar image
Ross Frambo answered ·
Same issue here. it used to work with our POS and suddenly does not over the last number of revisions, even though ringcentral is configured to be the default dialer, very frustrating.
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Quentin Lafferty answered ·
I really miss this feature and I guess I will try to downgrade to the old version.  Has anyone done this successfully?
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