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marianne1 asked ·

Fax shows SENT but Attached PDFs not received

 I am testing RC Fax and have found that of the 3 faxes with attached PDFs that I have sent, all 3 notify me of being SENT and show up in my online RC SENT box... HOWEVER the receiver only gets the cover page with no knowledge of anything missing. I have tried this both with the online web interface for RC and with the RingCentral for Mac desktop software. What's up with this?
failed fax
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mike avatar image
mike answered ·
Hi Marianne,  

There could be a few reasons that the fax did not fully transmit.  Do you know the total size in MBs? or how many pages it was. Size is probably the most critical cause.   This page shows the most common causes of fax failures:   Fax Troubleshooting Checklist
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marianne1 avatar image
marianne1 answered ·
Hi Mike, First fax attachment 6 pages - about 800kb, second 7 pages about 850kb, 3rd 1 page about 40kb. All PDFs. Met naming requirements. Any ideas? Thanks, Marianne
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Hi Marianne,   Internet faxing can sometimes be a little tricky.  From the way it sounds, it might be some sort of a network issue.  Not your personal/local network, but perhaps something on the web or internet backbones causing the fax to not fully transmit. Are you seeing any consistencies, such as failed faxes to the same number?  I think I may recommend that you  Open a Case and include some dates, times, and specific examples of this happening and perhaps our support team can help you out. 

Mike 
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Hi Mike, I actually snail mailed the failed faxes. I'm glad this has been a free trial. I work in tech and feel that RC fax is not going to be a solution for me. Thank you for the replies. Marianne
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