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Rommel Caballero avatar image
Rommel Caballero asked ·

missing call log

some calls (missed, incoming, outgoing and completed) are missing in the logs view of the software. Is this a known issue?
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mike avatar image
mike answered ·
Hi  Rommel Caballero

That does strange.   There's not a problem that I know of but, we'll be happy to look into this.  If you would like to  Open a Case and if you can specify a few instances where you know this occured. If you can include the dates, times, phone numbers or any other information it will be helpful.

Mike 
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Rommel Caballero avatar image
Rommel Caballero answered ·
Hi Mike,

I have an open case right now case#03316179, and will update that with the screen shots I got from the user and the admin console.
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OK great. I can see that it was escalated. For any followups please refer directly to the case. Thanks




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