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Mike Bruns avatar image
Mike Bruns asked ·

Traditional Hunt Group

Hi, I'm trying to create a traditional hunt-group.  Specifically.  For an inbound call:

1)  Ring line #1
2)  If Line #1 is busy, Ring line #2
3)  If Line #1 & #2 are busy, ring line #3
4)  If line 1,2,3 are busy, ring line #4

In other words, ring the first free line (but only one line).  

If no-one answers in 20 seconds, send the call to voicemail.

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If I set it to simultaneously, all 4 lines ring at once.    And I don't want sequential.

I was looking for a "forward if busy" kind of thing, but didn't see it.  

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How is a traditional hunt-group setup?


call queuehunt group
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teknacion avatar image
teknacion answered ·

Hello Mike and Chuck,

I do apologize for getting in the middle of this conversation but I could not help notice that Mike is actually spending more then he should.  Since it is obvious that he does not need the full features of RC Office he actually has a couple of options that might even cost less then what he is spending now on the unneeded lines and ATA devices.

The solution I'm suggesting might even cost at around or less then $100 per month.

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Hi Chuck, I'd be interested.   mike@arnoldgauge.com   877-942-4243
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Very simple.
Login and click on Users
Scroll to the main number
Click on Call Handling & Forwarding
Add a phone number under Then forward calls to:
Select how many seconds you want it to ring
Select how you want the phones to ring
Phones will ring:
Sequentially     Simultaneously

Click on Save and that is it.

Have a great day!
Eddie Taylor
ET Computer Repair
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ringcentral avatar image
ringcentral answered ·
Mr. Bruns, did you get what you needed? this thread is very interesting...
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Hi Claudio, yes it works just fine.  I used a RC Call-Group. rather than Eddie's suggestion.  I have 2 Cisco SPA2102's feeding the 4 inbound/outbound lines in the legacy Comdial PBX.  As far as the PBX is concerned, the 4 lines are simply POTS lines.    Some notes:

1)  This setup is not easy, and not for newbies.  RC prides itself on a "plug and play" experience.  My setup is not.
2)  I am using both ports on the SPAs.  They were manually configured.  
3)  Getting DTMF to work properly was a challenge.  I.E. depending on the settings, either conference call buttons wouldn't work, or voip talk-off was bad.  (voices were converted into beeps, as if someone was mashing the keypad during the call).   This was very difficult to diagnose and still not fully fixed.
4)  Caller-ID w/ Name works just fine.  The PBX phones should the inbound callerid-name.

Hope that helps, feel free to ask questions. 


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mike avatar image
mike answered ·
Hello  Mike Bruns

Can you clarify some more how you would like this to work?  There could be a number of ways to set this up. If you don't want simultaneous or sequential, how to you want the calls to flow? 
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