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Alan Cox avatar image
Alan Cox asked ·

Call Queue: How can I change call queue hold times?

i have the system set to ring my desk phone and cell at the same time.  I want to know if there is a way to send to voicemail after 5 min of holding if i dont pick up.
hold times
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mike avatar image
mike answered ·
HI Alan,  

You'll find instructions for limiting the number of callers in the queue and also setting hold times on this page. 
Configuring the Call Handling Rules of a Call Queue

Mike
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ma avatar image
ma answered ·
Can we increase the hold time to max 1 hour. Some customer would like to wait as long as they get help. 15 minutes is just to short.
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Please see your sales rep for RingCentral Contact Center
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