Heres what I did with a similar situation:
In Call Handling, the first entry is the warehouse IP phone, and I have it set for 20 seconds.
The second entry is the front desks DID number NPA-NXX-XXXX and I have it set to 50 seconds.
Then at the bottom of this tab, under Phones will ring: I set as Sequentially.
Is this what you were looking for?
We also need call queue to be able to forward to another 'backup' call queue extension after a set amount of time.
3 People are following this question.
Team messaging, video meetings
and phone - all in one app.
Get the new RingCentral app