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Pradhan Balter avatar image
Pradhan Balter asked ·

Setting up multi-tier announcement only?

I've read through a number of posts and some indicate this can be done, others say it doesn't work. Setting up an announcement only box seems easy enough. But to set up an additional announcement from there, that is, a second tier doesn't seem obvious. For example, the auto-attendant says press 1 for directions. An ext 1 must be created which is an announcement only. From there, press 1 if you're arriving by car, press 2 if you're arriving by train. How would these second tier announcements be set up? Extension 11? and 12? Can it be done? Thanks!
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Chuck Fuscone avatar image
Chuck Fuscone answered ·
This could be done but you need to be on a plan that has the multi level IVR capability.  this is the premium or Enterprise.  It is fully functional and will meet your needs.

With out it the IVR just will not behave the way you want it to.

I have worked with many customers on setting this up but you need to be on the right plan.

Hope this helps

Thank you

Chuck
Certified Ring central Installer
chuckfuscone@gmail.com
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Pradhan Balter avatar image
Pradhan Balter answered ·
Thanks Chuck, I will explore upgrading with my sales guy. Also, will the multi-level allow you to repeat a message, you know, "to hear this message again", go back to the previous menu or somewhere else?

Thanks,
Pradhan
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Pradhan Balter avatar image
Pradhan Balter answered ·
Cool. Yes, the "menu" concept is what I am familiar with in my pbx. Curious, what in tarnation does IVR stand for?
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In the telecom business it stands for "Interactive Voice Response".
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Thank you Mike. And to be clear this requires the Premium service....
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The Premium would be the least expensive option. You can view the basic plan prices and features here:  Plans and pricing
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mike avatar image
mike answered ·
Hi Pradhan,   Chuck is very capable of helping you but I stumbled across your conversation.  Yes, you can do the things you mention above. To give you an idea of how it works take a look at this page:  Adding a Key Press Assignment to an IVR Menu
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